Privacy Policy
Last updated: 3 September 2026
Victoria Market Communications is operated by Onestop Tech (ABN 44 643 329 962). We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We may collect your name, email address, telephone number, billing or delivery details, quote and repair information, device make and model, order history, communications with us, and information generated through use of our website. Payment providers process payment details on our behalf; we do not intentionally store complete card details.
Device privacy during repairs
Your privacy comes first. We do not require your device password for standard screen or battery replacement. If a fault requires software testing or access to a locked function, we will explain why and ask for your permission first. Please back up important data before repair and remove or protect highly sensitive information where practical.
We only access device functions reasonably required to diagnose, test or complete an authorised repair. We do not inspect personal content unless it is necessary for the authorised work and you have agreed.
How we use information
We use personal information to provide quotes, repairs, sales, delivery, customer support and warranty or return assistance; to contact you about an order or repair; to maintain business records; to improve our services and website; and to meet legal obligations.
Sharing and service providers
We may share information with trusted providers that help us operate, including payment, website hosting, email, accounting, delivery and professional service providers. We only share what is reasonably required. We may also disclose information where required or authorised by law.
Website data and cookies
Our website may use cookies and analytics tools to operate the site, remember preferences, understand visits and improve performance. You can manage cookies through your browser, although some website features may not work correctly if cookies are disabled.
Storage and security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No electronic storage or transmission method is completely secure.
Access, correction and complaints
You may ask to access or correct personal information we hold about you. If you have a privacy question or complaint, contact us using the details below. We will review and respond within a reasonable time.
Contact us
Victoria Market Communications
Shop 4, F Shed (Queen St End), Queen Victoria Market, Melbourne VIC 3000
Phone: 03 9329 1330
Email: sales@vicmarketcommunications.com.au
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will be published on this page.